Accessibility | Góbalo

Our commitment to accessibility

At Góbalo, we believe the web should be accessible to everyone, regardless of their abilities. We work continuously to ensure our website complies with the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA, the international benchmark standard for digital accessibility.

This commitment is a legal obligation, but it is also part of the way we understand web development and digital marketing. If we help companies connect better with their audiences, the most coherent thing is for our own website to be an example of that.

Conformance status

The website gobalo.es is <<partially conformant>> with WCAG 2.1 level AA, in accordance with the European standard EN 301 549 and Royal Decree 1112/2018.

<<Partially conformant>> means that most of the content meets the required accessibility criteria, although there are specific aspects that are still being improved.

Accessibility measures applied

These are the main measures we have implemented on our website:

  • Keyboard navigation: the entire main flow of the website (menu, links, forms, action buttons) is accessible using only the keyboard.
  • Color contrast: text and interface elements meet the minimum contrast ratios (level AA) to ensure readability.
  • Accessible forms: all form fields have associated labels, errors are communicated through text (not only by color), and required fields are clearly identified.
  • Semantic structure: we use a logical heading hierarchy, HTML5 landmarks (<nav>, <main>, <footer>), and a single <h1> per page.
  • Alternative text: informative images include alternative descriptions. Decorative images are correctly marked so that screen readers ignore them.
  • Visible focus: interactive elements display a clear focus indicator during keyboard navigation.
  • Responsive design: the website is responsive and works correctly with zoom up to 200% without loss of content or functionality.

Non-accessible content

We are transparent about the areas that are still being improved:

  • Custom text spacing (criterion 1.4.12): we are reviewing that modifying line height and character spacing through browser tools does not cause overlap or loss of content in all components.
  • Third-party content: some embedded elements from external platforms (embedded videos, social media widgets) may not fully comply with accessibility standards, as they are beyond our direct control.

These limitations have been identified and are part of our continuous improvement plan.

Technologies used

The accessibility of this website relies on the following technologies:

  • HTML5
  • CSS3
  • JavaScript
  • WAI-ARIA

For an optimal experience, we recommend using up-to-date versions of major browsers (Chrome, Firefox, Safari, Edge), which offer full compatibility with these technologies and with assistive tools such as screen readers.

Evaluation environment

The accessibility of this website has been evaluated through:

  • Automated tools: axe DevTools, WAVE, Google Lighthouse (accessibility section).
  • Manual review: keyboard navigation, focus verification, zoom testing, and semantic structure review.
  • Screen readers: testing with VoiceOver (macOS).

Date of last review: February 2025.

Improvement plan

Accessibility is an ongoing process and, as such, our commitment includes: 

  • Incorporating accessibility criteria into every new development and redesign.
  • Conducting periodic audits (both automated and manual) to detect and correct non-compliance.
  • Training our team in web accessibility best practices.
  • Expanding screen reader testing to more browsers and devices.

Contact and issue reporting

If you encounter any accessibility barrier on our website or have suggestions for improvement, we want to know. You can let us know through your preferred contact method:

We commit to responding within a maximum of 15 business days after receiving the communication and informing you of the actions taken or planned.

Complaint procedure

If after reporting an accessibility issue you do not receive a satisfactory response, you may file a complaint with the Ministry of Economic Affairs and Digital Transformation through the procedure established in Royal Decree 1112/2018, of September 7.

Regulatory framework

This accessibility statement has been prepared in accordance with:

  • Royal Decree 1112/2018, of September 7, on the accessibility of websites and mobile applications in the public sector (used as a best practices reference).
  • Directive (EU) 2016/2102 of the European Parliament and of the Council.
  • Standard EN 301 549 V3.2.1 (2021), which adopts WCAG 2.1 level AA.
  • Law 11/2023, of May 8, transposing European directives on accessibility.